Terms of service

Terms of Service

Welcome to Melanje. By accessing or purchasing from our store, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General

These Terms apply to all users of the site, including browsers, buyers, and customers. By using our website or placing an order, you agree to be bound by these Terms of Service.

We reserve the right to update or modify these terms at any time. Continued use of the website means you accept any changes made.

2. Product Information

We make every effort to display product descriptions, images, and colors as accurately as possible. However, slight variations may occur due to lighting, screen settings, or manual craftsmanship. We are not liable for minor discrepancies.

Some of our jewelry is made from stainless steel and sterling silver, while others are KC gold-plated or use other premium materials. Proper care is essential to preserve the look and durability of your pieces.

3. Pricing & Payments

Prices are listed in Pakistani Rupees (PKR). We accept Cash on Delivery (COD), as well as online payments via Mastercard, Easypaisa, JazzCash, Sadapay, etc.

Promotional offers, including discount codes, are subject to availability and may not be combined with other offers unless stated otherwise.

4. Order Confirmation & Cancellations

Once you place an order, you will receive a confirmation message via WhatsApp.
Orders not confirmed within 24 hours will be automatically cancelled.
You may request changes or cancellations within 12 hours of placing the order. Requests made after this period will not be accepted.

5. Shipping

We currently ship within Pakistan only.
Orders are processed in 1–3 business days and delivered within 5–7 business days.
Same-day delivery is available for Lahore orders only and requires advance payment. Customers must pay the delivery fare (Yango or Bykea) directly.

Standard delivery charges are Rs. 200 for orders below Rs. 2,500. Shipping is free for orders above Rs. 2,500.

6. Returns & Refunds

We accept returns or exchanges only if the item is defective, damaged, or not as described.
Customers must report the issue within 48 hours of receiving the order, along with clear photo/video evidence.
Return shipping costs are the responsibility of the customer.

If approved, refunds will be processed to the original payment method or issued as store credit.

7. Use of Content

All content on this website — including product photos, descriptions, and logos — is the property of Melanje. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Contact

For any questions, please contact us via:
📧 melanjestore@gmail.com
📱 Instagram DM: @melanje.store
📞 WhatsApp 

We respond within 12 hours.