Privacy policy

Privacy Policy

At Melanje, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (only securely processed via third-party gateways)
  • Any messages, photos, or documents you send us related to orders or support

We may also collect non-personal data such as browser type, pages visited, and time spent on the site — to help us improve your experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order updates via email, WhatsApp, or SMS
  • Respond to your inquiries and offer support
  • Improve our products, services, and website
  • Send promotional offers (only if you opt-in)

We do not sell, trade, or rent your personal information to anyone.

3. Third-Party Services

We use trusted third-party services (like payment gateways, courier services, and marketing tools) to process orders and improve our service. These services have their own privacy policies and only access data necessary to perform their tasks.

4. Data Security

Your personal data is stored securely and only accessible by authorized staff. We take appropriate measures to protect your information from unauthorized access or misuse.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect site functionality.

6. Your Rights

You have the right to:

  • Request a copy of the data we hold about you
  • Ask us to update or delete your information
  • Opt out of promotional messages at any time

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and your continued use of our services will indicate acceptance of the updated terms.

8. Contact Us

If you have any questions or concerns regarding this policy, please reach out to us at:
📧 melanjestore@gmail.com
📱 WhatsApp or Instagram DM (@melanje.store) where we typically respond within 12 hours.