Refund policy

Return & Refund Policy

At Melanje, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help — but please read the policy below carefully before requesting a return or refund.

Eligibility for Return or Exchange

We accept returns or exchanges only if:

• The item received is defective, damaged, or significantly different from what was ordered.
• You notify us within 48 hours of receiving the parcel.
• You provide clear photo or video proof of the issue along with your order number.

Once verified, we’ll guide you through the return or exchange process.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable courier service to avoid any loss during transit.
Returns must be sent in their original packaging, unused, and in resellable condition.

Refunds

If your return is approved, you will receive a full refund for the item amount.
Refunds will be issued via your original payment method or as store credit, based on your preference.

Note:

• Shipping charges are non-refundable.
• Refunds are not issued for delays caused by courier services or failure to confirm the order within the given time frame.
• No return or refund will be processed for change of mind or incorrect sizing once the item is received in perfect condition.

Cancellations

Orders can be changed or cancelled within 12 hours of placement.
All orders that remain unconfirmed via WhatsApp within 24 hours will be automatically cancelled. To avoid inconvenience, please provide an active WhatsApp number at checkout.

For any issues or questions related to returns, feel free to contact us at melanjestore@gmail.com or via WhatsApp. We’re here to help!